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Help & Guidance

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An Expected Death at Home

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When someone passes away at home, your first call should be to the deceased’s own GP. In most cases the Doctor should attend to certify the death and issue the Medical Cause of Death Certificate.

If the death occurs outside of normal practice hours you should call 111. The on-call Doctor should attend to certify the death; however, they will not be able to issue the medical cause of death certificate. (This will be completed by the deceased’s own GP the next working day.)

Once the Doctor has certified the death and upon permission, you can contact us and we will collect the deceased and bring them into our care at our chapels of rest.

You can contact us on one of the following numbers:

Dover and the surrounding areas: 01304 201665
Folkestone and the surrounding areas: 01303 245500

We are available 24 hours a day, 365 days a year and will endeavor to attend within 90 minutes.

We will attend with one of our discreet ‘first call’ vehicles (non-sign written) and all of the necessary equipment to ensure the removal of the deceased is carried out with the highest level of care, respect and dignity.

We will obtain all of the necessary details from you at the time and will be able to answer any questions that you may have.

Registering a Death (Which Has Been Referred to the Coroner)

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When the cause of death has been identified, the coroner will forward the relevant paperwork to the registrar and also the crematorium (if applicable). Upon completing the registration of the death and assuming the deceased is to be cremated, the registrar will give you the main Death Certificate only. We do not need this.

Upon completing the registration of the death and assuming the deceased is to be buried, the registrar will give you the main Death Certificate and also a Green Certificate. We will require the Green Certificate before the burial can take place.

In the event that the Coroner opens an inquest it will be adjourned and an interim certificate will be issued to enable the cremation or burial to take place. The inquest may not take place for a few months.

An Expected Death at Home

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When someone passes away at home, your first call should be to the deceased’s own GP. In most cases the Doctor should attend to certify the death and issue the Medical Cause of Death Certificate.

If the death occurs outside of normal practice hours you should call 111. The on-call Doctor should attend to certify the death; however, they will not be able to issue the medical cause of death certificate. (This will be completed by the deceased’s own GP the next working day.)

Once the Doctor has certified the death and upon permission, you can contact us and we will collect the deceased and bring them into our care at our chapels of rest.

You can contact us on one of the following numbers:

Dover and the surrounding areas: 01304 201665
Folkestone and the surrounding areas: 01303 245500

We are available 24 hours a day, 365 days a year and will endeavor to attend within 90 minutes.

We will attend with one of our discreet ‘first call’ vehicles (non-sign written) and all of the necessary equipment to ensure the removal of the deceased is carried out with the highest level of care, respect and dignity.

We will obtain all of the necessary details from you at the time and will be able to answer any questions that you may have.

Death at a Hospital or Hospice

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If someone passes away in a hospital or hospice they will be transferred to their own mortuary.

If you are not present at the time of death the relative support officer, patient’s clerk or administrator will contact you. They will also contact the last attending medical practitioner at the hospital/hospice to establish if they can issue a medical cause of death certificate.

In the event that the death is referred to the Coroner, a Coroner’s officer will contact you and guide you through the next stages. We will liaise with you and the Coroner’s officer throughout.

Registering a Death (Not Referred to the Coroner)

Once the medical cause of death certificate has been issued and assuming the Coroner is not involved, the next stage will be to register the death. You can book an appointment online at www.kent.gov.uk/registration or call them directly on: 03000 41 51 51.

A local death can be registered at any registrar’s office in Kent.

Upon completing the registration of the death, the registrar will give you the main Death Certificate and also a Green Certificate. We require the Green Certificate from you before the cremation or burial takes place.

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